Shipping and Refunds
Exchange and Return Policy – Ronzati Green Tea
in Ronzati Green TeaWe strive to ensure our customers' satisfaction with all the products we offer. Therefore, we provide a flexible exchange and return policy, subject to certain conditions to ensure quality service.
- First: Return Terms The customer can request Product return within 7 days From the date of receipt of the order.
- The product must be Unopened and unused In its original condition with original packaging.
- Boxes that have been opened or used cannot be returned To maintain the safety and quality of products.
- If the refund request is approved, The original shipping cost and return cost are deducted From the refund amount.
Second: Replacement conditions
- The product can be replaced during 7 days From the date of receipt, provided that it is unopened and in its original condition.
- The customer bears Shipping costs for the replacement processUnless it is our fault (such as sending the wrong or damaged product).
Third: Damaged or incorrect products
- If you receive a damaged or non-conforming product, please contact us within 48 hours from receiving the shipment.
- We will cover all return or exchange costs in this case.
How to submit a refund or exchange request
To submit a refund or exchange request, please contact us via:
- Email: [[email protected]]
- Customer Service Number: [0553111997]
- Or through the "Contact Us" form on our website